Escalation Solution Specialist - (Philippines)

1. Manage and resolve customer escalations via email, phone, and Teams

2. Perform root cause analysis and document case resolutions accurately

3. Navigate multiple business applications and systems simultaneously

4. Deliver timely, clear, and professional communication to clients and internal teams

Overview

• Industry - IT - INFORMATION TECHNOLOGY
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Proposal & Contracts Specialist/Manager
• Employment type - Full Time - Permanent
• Work Mode - Hybrid
• Open To Hire - Retired, Government Employees

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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