Workforce Management specialist

• Forecast contact volume, staffing requirements, and schedule coverage to meet service levels.

• Monitor real-time queue metrics, agent adherence, and shrinkage to optimize intraday performance.

• Build, maintain, and adjust shift schedules, time-off requests, and capacity planning models.

• Analyze operational data to deliver actionable insights on productivity, trends, and SLA performance.

Overview

• Industry - IT - Consulting Services / Advisory Services
• Job Role - Workforce Management Specialist
• Employment type - Full Time - On Contract
• Work Mode - Hybrid

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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