Technical Support Specialist

• Manage customer incidents, service requests and technical queries.
• Handle P1 incidents, escalations and SLA compliance.
• Provide support via chat, email and phone.
• Perform troubleshooting, RCA reporting and remote debugging.
• Coordinate with engineering teams for issue resolution.
• Maintain documentation, monitor applications and improve support processes.

Qualification: Bachelor's degree in IT/Engineering/CS; experience with ticketing tools, helpdesk software and SDLC.

Overview

• Industry - IT - INFORMATION TECHNOLOGY , IT - Software / Product Development, IT - Consulting Services / Advisory Services,
• Job Role - Technical Support Manager, Technical Support Specialist, CUSTOMER SERVICE, Customer Support - Executive, TECHNICAL SUPPORT SERVICES
• Employment type - Full Time - On Contract
• Work Mode - Remote

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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