Technical Support Specialist

 Handle L1/L2 troubleshooting of ECG devices, GSM, Wi-Fi and network issues. Resolve 70–80% of technical queries remotely and coordinate site visits when required. Manage tickets, SLAs, escalations and customer satisfaction. Train support teams, guide field engineers and manage rotational shifts. - Track recurring issues, prepare reports and improve service operations. Language: English, Hindi, Kannada and one regional language. Experience: Prior hands-on experience in technical support.

Overview

• Industry - MEDICAL / HEALTHCARE / HOSPITALS, Healthcare / Research Educational Welfare & Charitable Trust / Scholarship, Medical Devices / Equipments, Medical Equipments & Supplies, Other Healthcare Equipments & Supply
• Job Role - Technical Support Specialist, CUSTOMER SERVICE, Customer Support - Executive
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords