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Technical Support Executive-International Voice & Chat (Antivirus Process)
Elite Business Solution
Jaipur | Mansarovar Jaipur
Not Disclosed
0 - 4 Years
Full Time - Permanent
Views:9
Applicants:0
Posted on 7 Nov, 2026
In Office
Job Description | Responsibilities
Key Responsibilities & Duties:
- Tech Support: Assist Global customers via Voice/Chat with antivirus installations, configuration, & troubleshooting
- Issue Resolution: Diagnose & resolve software issues, product key activations, & technical errors
- Escalation Management: Identify & route complex technical queries to higher-tier teams when needed
- CRM Logging: Maintain accurate records of interactions & customer details in system
- KPIs: Meet daily performance targets for quality & CSAT
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS, IT - Consulting Services / Advisory Services,
- Job Role - Technical Support Executive, CUSTOMER SERVICE, Front Office / Customer Relations - Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
International BPO
Customer Support - Executive
Troubleshooting / Trouble Shooting
Voice & Chat Process
Technical Support
Antivirus
International Voice Process
Chat Support
ITES
Omnichannel Support Delivery
CSAT