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Team Leader – International BPO / Sales & Voice Process
BROCUS IT SOLUTIONS PVT. LTD.
Sanpada | Navi Mumbai
Not Disclosed
3 - 7 Years
Full Time - Permanent
Views:8
Applicants:1
Posted on 1 Sep, 2026
In Office
Job Description | Responsibilities
- Lead and manage the voice/sales process team.
- Monitor KPIs, productivity, quality, and sales targets.
- Coach agents and improve team performance.
- Handle customer escalations and process issues.
- Prepare reports and ensure SLA/process compliance.
Overview
- Industry - STRATEGY / MANAGEMENT CONSULTING FIRMS
- Job Role - Team Leader – International BPO / Sales & Voice Process
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Team Leadership
International BPO
Voice Process
Sales
KPI
SLA
Coaching
Escalation Management
Performance Management