Support Engineer

1. Provide first-line tech support via phone,email and ticketing systems
2. Troubleshoot connectivity,access and authentication issues (ZTNA)
3. Manage and document support tickets accurately
4. Update knowledge base with FAQs and solutions
5. Escalate complex issues to L2/L3 teams
6. Monitor systems and ensure SLA adherence

Overview

• Industry - IT Services - Animation / Web Design / E-Commerce / Mobile App Design
• Functional Area - Sales / Business Development / Client Servicing, IT Software Maintenance / Operations / Support Services
• Job Role - Technical Support Engineer, Technical Support Manager, Other Top Management IT Software Maintenance / Operations / Support Services
• Employment type - Full Time - Permanent
• Work Mode - Remote

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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