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SUPPORT ENGINEER

Whitefield Careers
Remote
1 - 2 Years
Not Disclosed
Full Time - Permanent
Mumbai

Views:106

Applicants:1

Posted on 28 Jun, 2025

Sorry, this vacancy has been closed and is no longer accepting applications.

Overview
  • Industry - IT Services - Animation / Web Design / E-Commerce / Mobile App Design
  • Functional Area - Sales / Business Development / Client Servicing, IT Software Maintenance / Operations / Support Services
  • Job Role - Technical Support Engineer, Technical Support Manager, Other Top Management IT Software Maintenance / Operations / Support Services
  • Employment type - Full Time - Permanent
  • Work Mode - Remote
Job Description | Role and Responsibilities

  1. Provide first-line tech support via phone,email and ticketing systems
  2. Troubleshoot connectivity,access and authentication issues (ZTNA)
  3. Manage and document support tickets accurately
  4. Update knowledge base with FAQs and solutions
  5. Escalate complex issues to L2/L3 teams
  6. Monitor systems and ensure SLA adherence

Candidate Profile | Who Can Apply
Education
  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization
Job Related Keywords
About Employer
View Employer Profile https://www.whitefieldcareers.com

Sorry, this vacancy has been closed and is no longer accepting applications.

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