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Supervisor – Customer Experience
Conduent
Bengaluru / Bangalore
Not Disclosed
2 - 5 Years
Full Time - Permanent
Views:5
Applicants:0
Posted on 18 Aug, 2026
In Office
Job Description | Responsibilities
- Supervise customer experience teams to ensure consistent, high-quality customer service.
- Monitor team performance, workloads, service levels, and customer satisfaction metrics.
- Coach employees, provide feedback, and support training and performance improvement.
- Handle customer escalations and coordinate with internal teams for timely resolution.
- Prepare performance reports and implement initiatives to improve service quality and efficiency.
Overview
- Industry - STRATEGY / MANAGEMENT CONSULTING FIRMS
- Job Role - Supervisor – Customer Experience
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Experience
Customer Service
Team Supervision
Performance Management
Customer Satisfaction
Escalation Handling
Team Coaching
SLA Management
Process Improvement