Social Media - Customer Support

• Handling customer inquiries and escalations on social media platforms (Instagram and Facebook).
• Ensure response times meet SLA requirements.
• Exhibit effective communication skills while maintaining the brand's tone and image.
• Call customers upon their request.
• Attention to detail with the ability to analyze data for trends and insights.

Overview

• Industry - Personal Care, Home Care Products
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - CUSTOMER SERVICE
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords