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Posted on 7 Jul, 2025
In Office
Job Description | Responsibilities
- Monitor daily call volume.
- Ensure timely resolution of pending cases.
- Track service franchise call backlog.
- Oversee Visit TAT & Closer TAT.
- Manage repeat/re-open & costing ratio.
- Address HO, dealer, and social media escalations.
- Guide service franchise for NPS score improvement.
- Enforce use of genuine spare parts.
- Conduct weekly site visits.
Overview
- Industry - HR, HUMAN RESOURCES
- Functional Area - Site Engineering / Project Management
- Job Role - PROJECT MANAGEMENT
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Complaint Management
Customer Relationship Management (CRM)
Customer Satisfaction
Soft Skills
Team Leadership
Troubleshooting
