Service Level Manager

• Define, negotiate, implement, and maintain Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs).
• Monitor and report service performance against agreed SLAs, KPIs, and contractual obligations.
• Conduct regular service review meetings with customers, stakeholders, and internal delivery teams.

Overview

• Industry - IT - Consulting Services / Advisory Services
• Job Role - Service Level Manager, SL (Service Level) Desk Manager
• Employment type - Full Time - On Contract
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords