Service Desk Coordinator

• Coordinate service desk operations and ensure timely resolution of IT support requests.
• Monitor, prioritize, and assign incidents and service requests to appropriate support teams.
• Communicate with users to provide updates and ensure high levels of customer satisfaction.
• Track service performance, maintain ticket records, and prepare support reports.
• Ensure adherence to SLA targets, IT service management processes, and escalation procedures.

Overview

• Industry - IT - Consulting Services / Advisory Services
• Job Role - Service Desk Coordinator
• Employment type - Full Time - On Contract
• Work Mode - Hybrid

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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