Senior Technical Account Manager | WFO

Mojro is hiring a Senior Technical Account Manager in Bengaluru.

Key Responsibilities:

• Lead end-to-end implementation, testing, UAT, & go-live for enterprise customers.
• Manage integrations with ERP, WMS, OMS, & third-party systems using APIs & related technologies.
• Serve as primary technical contact for customer accounts & drive post-go-live success.
• Troubleshoot & resolve complex technical & integration issues using SQL, Postman, & logs.
• Prepare technical documentation, including SOWs, FDDs, TDDs, & workflow diagrams.
• Conduct technical reviews & optimize solution performance based on customer requirements.
• Collaborate with Product, Engineering, & Customer Success teams to address customer needs.
• Lead & Mentor the Customer Success Engineering team while handling critical escalations.
• Establish implementation standards, best practices, & knowledge-sharing processes.

Overview

• Industry - , ,
• Job Role - Technical Account Management, Enterprise Implementations
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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