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Posted on 4 Oct, 2025
In Office
Job Description | Responsibilities
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Define and execute WFM strategies aligning with client requirements
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Manage end-to-end WFM processes: forecasting, scheduling, intraday management, reporting
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Monitor WFM metrics, identify risks and improvement areas
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Lead implementation of WFM tools, policies, and process standardization
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Other ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Workforce Management
WFM
Forecasting
Scheduling
Intraday Management
Metrics Analysis
Process Standardization
Billing & Invoicing
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