Industry -
ADVERTISING / PUBLIC RELATIONS / MARKETING / EVENTS, Strategic Marketing Consulting / Digital Marketing Firms, ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
Functional Area -
Data Analytics & Business Intelligence / Statistics, Sales / Business Development / Client Servicing, IT Software Maintenance / Operations / Support Services
Job Role -
Business Analyst, Project Leader / Project Manager
Employment type -
Full Time - Permanent
Work Mode - In Office
Job Description | Role and Responsibilities
Conduct business analysis and advise on omnichannel marketing initiatives
Manage end-to-end project execution and client onboarding/training
Act as liaison between clients and execution teams
Monitor SLA,CSAT,utilization and generate reports
Handle escalations,customer grievances and ensure timely resolutions