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Senior Customer Service Associate | Pune
The Hird
Pune
Not Disclosed
2 - 5 Years
Full Time - Permanent
Views:8
Applicants:0
Posted on 25 Jun, 2026
In Office
Job Description | Responsibilities
Responsibilities :
- Handle inbound customer calls professionally and resolve customer queries.
- Provide accurate information and effective solutions to customers.
- Maintain high customer satisfaction through quality service.
- Record customer interactions and update CRM systems.
- Meet daily productivity, quality, and SLA targets.
- Escalate unresolved issues to the appropriate team.
- Follow company policies and communication standards.
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS,
- Job Role - Customer Service Executive / Officer, Customer Support - Executive, Senior Customer Service Associate
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Senior Customer Service Associate
Customer Service Associate
B2C
International Voice Process
Inbound Voice
Customer Service
Customer Support
B2C Support
CRM
SLA Management