1 - 3 Years
$ 2 Lac - 2.5 Lac P.A
Full Time - Permanent
Thane

Views:112

Applicants:28

Posted on 10 Feb, 2025

Overview
  • Industry - HR, HUMAN RESOURCES
  • Functional Area - Data Analytics & Business Intelligence / Statistics
  • Job Role - Data Analyst
  • Employment type - Full Time - Permanent
  • Work Mode - In Office
Job Description | Role and Responsibilities

  • Monitor real-time work volume, schedule adherence and agent's activity
  • Manage queue and coordinates with operations for agent’s schedules adjustments and no-productive activities 
  • Provides inputs and analysis on volume trends, AHT, utilization, shrinkages and attendance
  • Prepare and generate real-time performance reports to leaders

Candidate Profile | Who Can Apply
Education
  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization
Job Related Keywords
About Employer
Contact Details
Email - info@crescaresolutions.com,