Real Time Analyst (Data Analyst)

• Monitor real-time work volume, schedule adherence and agent's activity
• Manage queue and coordinates with operations for agent’s schedules adjustments and no-productive activities 
• Provides inputs and analysis on volume trends, AHT, utilization, shrinkages and attendance
• Prepare and generate real-time performance reports to leaders

Overview

• Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
• Functional Area - Data Analytics & Business Intelligence / Statistics
• Job Role - Data Analyst
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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