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Real Time Analyst (Data Analyst)
Gear Inc.
Surabaya, Indonesia
Not Disclosed
1 - 3 Years
Full Time - Permanent
Views:233
Applicants:26
Posted on 28 Nov, 2024
In Office
Job Description | Responsibilities
- Monitor real-time work volume, schedule adherence and agent's activity
- Manage queue and coordinates with operations for agent’s schedules adjustments and no-productive activities
- Provides inputs and analysis on volume trends, AHT, utilization, shrinkages and attendance
- Prepare and generate real-time performance reports to leaders
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - Data Analytics & Business Intelligence / Statistics
- Job Role - Data Analyst
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Microsoft Excel
Google Workspace
Data Analyst
BPO