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Surabaya, Indonesia
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Applicants:11
Posted on 28 Nov, 2024
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - Data Analytics & Business Intelligence / Statistics
- Job Role - Data Analyst
- Employment type - Full Time - Permanent
- Work Mode - In Office
Job Description | Role and Responsibilities
- Monitor real-time work volume, schedule adherence and agent's activity
- Manage queue and coordinates with operations for agent’s schedules adjustments and no-productive activities
- Provides inputs and analysis on volume trends, AHT, utilization, shrinkages and attendance
- Prepare and generate real-time performance reports to leaders
Candidate Profile | Who Can Apply
Education
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
About Employer
Contact Details
Email - Jobs@gearinc.com,
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