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Posted on 30 Nov, -0001
Overview
- Industry - Courier / Freight / Logistics
- Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma
- Job Role - Quality Specialist
- Employment type - Full Time
- Work Mode - In Office
Job Description | Role and Responsibilities
- The Last Mile Analytics & Quality Team will act as the first level of support to address resolution, geocode correctionmaps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
- This job requires an assoicate to constantly hit the ground running and the corrections/edits performed will ensure successful deliveries.This job will enable an associate to experience a breadth of impact across multiple Engineering and Operations groups.
Candidate Profile | Who Can Apply
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions.
- Identify patterns emerging in the audits and contribute to process/program improvements.
- Provide timely response to stakeholders on related tasks as per SOP and SLA.
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process.
- Maintain records of day to day work by updating trackers or workflow tools.
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks.
- Understand performance metrics for driving business goals.
- Work in a collaborative environment and contribute to the growth of the respective team/program.
- Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
Education
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
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