Quality Assurance

• Conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures.
• Assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution.
• Provide constructive feedback and coaching to call center agents based on evaluation results.

Overview

• Industry - IT - Software / Product Development
• Job Role - QA / QC Engineer
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords