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Quality Assurance / QA Analyst
The Hird
Cebu, Philippines
Not Disclosed
2 - 5 Years
Full Time - Permanent
Views:850
Applicants:6
Posted on 8 Sep, 2025
In Office
Job Description | Responsibilities
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Monitor and evaluate customer interactions for compliance with quality standards
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Provide feedback and coaching to agents to improve performance
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Identify process gaps and recommend actionable solutions
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Collaborate with Operations & Training teams to enhance customer experience
Overview
- Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
- Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma
- Job Role - Software Quality Assurance Analyst
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Call Monitoring
Coaching
BPO QA
Retail QA
Customer Experience
Process Improvemen