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Quality Assurance & Control Analyst
Maltar Services Pvt. Ltd.
Indore
Not Disclosed
2 - 4 Years
Full Time - Permanent
Views:124
Applicants:0
Posted on 9 Oct, 2025
In Office
Job Description | Responsibilities
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Monitor and evaluate calls/interactions for compliance and professionalism
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Conduct QC checks on CRM records, reports, and customer data
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Identify gaps in communication and process adherence
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Provide feedback and coaching to agents for performance improvement
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Track and report quality metrics to drive continuous improvement
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - IT Software Programming / Analysis / Quality / Testing / Training
- Job Role - QA Performance Testing Engineer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Quality Monitoring
Call Auditing
CRM Checks
Compliance
Feedback
Coaching
Process Improvement
Reporting
