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Posted on 11 Sep, 2024
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Quality Assurance / Control, Other ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Employment type - Full Time - Permanent
- Work Mode - In Office
Job Description | Role and Responsibilities
Responsibilities:
- Monitor calls as per the prescribed guidelines and as per the schedule
- Identify unethical practices/behaviour and highlight
- Provide feedback to teams on the basis of their performance
- Initiate and drive projects that would increase customer/user satisfaction, productivity and process
Candidate Profile | Who Can Apply
Education
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
