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Quality Analyst - Operations
Three Across
Pune | Mumbai
Not Disclosed
1 - 2 Years
Full Time - Permanent
Views:149
Applicants:10
Posted on 29 Nov, 2024
In Office
Job Description | Responsibilities
- Listen to and review inbound and outbound calls, chat, or email interactions to ensure adherence to company standards and protocols.
- Evaluate agents based on defined KPIs such as call quality,
- Provide timely feedback to agents and team leaders
- Generate detailed reports on call quality metrics
Overview
- Industry - HR, HUMAN RESOURCES
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Quality - Coach / Analyst
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Satisfaction (CSAT)
Customer Service
Quality Assurance
Quality Control
Operations
Quality Analyst
