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QUALITY ANALYST - OPERATIONS
Three Across
In Office
1 - 2 Years
Not Disclosed
Full Time - Permanent
Pune | Mumbai

Views:87

Applicants:10

Posted on 29 Nov, 2024

Sorry, this vacancy has been closed and is no longer accepting applications.

Overview
  • Industry - HR, HUMAN RESOURCES
  • Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
  • Job Role - Quality - Coach / Analyst
  • Employment type - Full Time - Permanent
  • Work Mode - In Office
Job Description | Role and Responsibilities

  • Listen to and review inbound and outbound calls, chat, or email interactions to ensure adherence to company standards and protocols.
  •  Evaluate agents based on defined KPIs such as call quality,
  • Provide timely feedback to agents and team leaders 
  •  Generate detailed reports on call quality metrics
  •  

Candidate Profile | Who Can Apply
Education
  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization
Job Related Keywords
About Employer
View Employer Profile https://thethreeacross.com/

Sorry, this vacancy has been closed and is no longer accepting applications.

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