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Applicants:4
Posted on 17 Dec, 2024
In Office
Job Description | Responsibilities
Quality Monitoring: Evaluate and assess the performance of contact center agents through call
monitoring, reviewing recorded interactions, and analyzing data to ensure adherence to quality
standards and process guidelines.
Process Improvement: Collaborate with management to identify and implement process
improvements and best practices.
Overview
- Industry - BANKING / FINANCIAL SERVICES / BROKING
- Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma
- Job Role - QA Officer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Quality assurance
Testing methodologies
Defect tracking
Analytical skills
Attention to detail
Communication skills
Problem-solving
Documentation
