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Posted on 17 Dec, 2024
- Industry - BANKING / FINANCIAL SERVICES / BROKING
- Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma
- Job Role - QA Officer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Quality Monitoring: Evaluate and assess the performance of contact center agents through call
monitoring, reviewing recorded interactions, and analyzing data to ensure adherence to quality
standards and process guidelines.
Process Improvement: Collaborate with management to identify and implement process
improvements and best practices.
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
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