Quality Analyst

Quality Monitoring: Evaluate and assess the performance of contact center agents through call monitoring, reviewing recorded interactions, and analyzing data to ensure adherence to quality standards and process guidelines.
Process Improvement: Collaborate with management to identify and implement process improvements and best practices. 

Overview

• Industry - INDUSTRIAL PRODUCTS / HEAVY MACHINERY / CAPITAL GOODS & INDUSTRIAL SUPPLIES
• Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma
• Job Role - QA Manager
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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