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Product Support Specialist
Career Stone Consultant
Gurgaon / Gurugram
Not Disclosed
6 - 10 Years
Full Time - Permanent
Views:147
Applicants:0
Posted on 6 Dec, 2024
In Office
Job Description | Responsibilities
- Monitoring and acceptance of allocated Service Requests (Cases)
- Creation of service requests in the ticketing system for requests from Regions, who do not use the COMPANY ticketing system
- Analyze service requests considering the SLAs and the priorityMonitoring OLA times
- Solving issues, which could not be resolved at Regional Tech Support (Level 2)
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - Production / Manufacturing
- Job Role - Product Engineer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
L2/L3 protocols
Service-Level Agreements (SLA)
Product Service
Global Application Support
Technical Support
Product Support Specialist
