PRODUCT SUPPORT SPECIALIST

Career Stone Consultant

In Office

6 - 10 Years

Not Disclosed

Full Time - Permanent

Gurgaon / Gurugram

Applicants:0

Posted on 6 Dec, 2024

Sorry, this vacancy has been closed and is no longer accepting applications.

Overview

Industry - IT - Consulting Services / Advisory Services
Functional Area - Production / Manufacturing
Job Role - Product Engineer
Employment type - Full Time - Permanent
Work Mode - In Office

Job Description | Role and Responsibilities

Monitoring and acceptance of allocated Service Requests (Cases)
Creation of service requests in the ticketing system for requests from Regions, who do not use the COMPANY ticketing system
Analyze service requests considering the SLAs and the priorityMonitoring OLA times
Solving issues, which could not be resolved at Regional Tech Support (Level 2)

Candidate Profile | Who Can Apply

Education

Any Graduate - Any Specialization
Any Post Graduate - Any Specialization
Any Doctorate - Any Specialization

Job Related Keywords

L2/L3 protocols Service-Level Agreements (SLA) Product Service Global Application Support Technical Support Product Support Specialist

About Employer

View Employer Profile https://www.careerstone.in

Sorry, this vacancy has been closed and is no longer accepting applications.

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