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PRODUCT SUPPORT LEAD

Truein
In Office
4 - 5 Years
Not Disclosed
Full Time - Permanent
Pune

Views:84

Applicants:0

Posted on 10 Jun, 2025

Sorry, this vacancy has been closed and is no longer accepting applications.

Overview
  • Industry - IT - Software / Product Development
  • Functional Area - IT Software Maintenance / Operations / Support Services
  • Job Role - Other IT Software Maintenance / Operations / Support Services
  • Employment type - Full Time - Permanent
  • Work Mode - In Office
Job Description | Role and Responsibilities

  • Identify and measure metrics for customer support teams (SLA’s, CSAT, Response and Resolution Time)
  • Oversee the resolution of customer issues through various channels (tickets, chat, email, phone)
  • Monitor and maintain service level agreements (SLAs) for support response and resolution times
  • Own the overall KPIs for customer support

Candidate Profile | Who Can Apply
Education
  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization
Job Related Keywords
About Employer
View Employer Profile https://truein.com/

Sorry, this vacancy has been closed and is no longer accepting applications.

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