Product Support Lead

• Identify and measure metrics for customer support teams (SLA’s, CSAT, Response and Resolution Time)
• Oversee the resolution of customer issues through various channels (tickets, chat, email, phone)
• Monitor and maintain service level agreements (SLAs) for support response and resolution times
• Own the overall KPIs for customer support

Overview

• Industry - IT - Software / Product Development
• Functional Area - IT Software Maintenance / Operations / Support Services
• Job Role - Other IT Software Maintenance / Operations / Support Services
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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