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Principal Contact Center Platform Engineer
Mindlance
North Chicago | IL
Not Disclosed
5 - 10 Years
Full Time - On Contract
Views:3
Applicants:0
Posted on 4 Sep, 2026
Hybrid
Job Description | Responsibilities
- Lead contact center platform architecture and engineering.
- Manage IVR, ACD routing, voice, and omnichannel solutions.
- Build integrations using APIs, CRM, and cloud technologies.
- Drive platform reliability, automation, security, and performance.
- Mentor engineers and lead complex technical initiatives.
Overview
- Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
- Job Role - Principal Contact Center Platform Engineer
- Employment type - Full Time - On Contract
- Work Mode - Hybrid
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Contact Center
Genesys
CCaaS
IVR
ACD
VoIP
REST API
Cloud