ORM Team Lead

• Lead ORM team to ensure high performance

• Monitor social media and customer feedback

• Coordinate timely responses across teams

• Approve customer responses in line with brand

• Flag and escalate reputation risks

• Generate sentiment and performance reports

• Exp. in ORM/customer service

• Expertise in social listening tools

• Highlight positive brand stories

Overview

• Industry - IT - Consulting Services / Advisory Services
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Telecalling / Telemarketing / Telesales - Team Lead / Manager
• Employment type - Full Time - Permanent
• Work Mode - In Office
• Open To Hire - Other Industry

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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