Officer – Contact Center

• Handle inbound and outbound customer calls, emails, and chat inquiries professionally.
• Resolve customer queries, complaints, and service requests in a timely manner.
• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to relevant teams and ensure timely resolution.
• Meet service quality, response time, and customer satisfaction targets.
• Native Arabic speaker

Overview

• Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
• Job Role - Officer – Contact Center
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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