NICE Support Engineer | Mumbai

• Monitor and troubleshoot Nice Engage, Nexidia, Avaya, Genesys.
• Handle crises calls and provide support.
• Implement changes and test in LAB environment.
• Ensure timely incident resolution.
• Coordinate with engineers and vendors.
• Provide capacity reports.
• Assist customers with planning and design.
• Troubleshoot trunk-related issues.

Overview

• Industry - TELECOM / ISP
• Functional Area - IT Software Maintenance / Operations / Support Services
• Job Role - Other IT Software Maintenance / Operations / Support Services
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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