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MIS – Customer Relations Executive
Chai Break
Hastings | Kolkata
Not Disclosed
1 - 5 Years
Full Time - Permanent
Views:3
Applicants:2
Posted on 12 Aug, 2026
In Office
Job Description | Responsibilities
- Handle customer queries, complaints and service requests through phone, email or chat
- Maintain customer records, CRM updates and daily MIS reports
- Track customer interactions, service metrics, SLAs and resolution timelines
- Coordinate with internal teams to resolve issues and improve customer satisfaction
- Analyze customer data and reports to identify trends and support process improvements
Overview
- Industry - Food / Processed Foods / Beverages
- Job Role - MIS – Customer Relations Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
MIS Reporting
Customer Relations
Customer Support
MS Excel
CRM
Data Analysis
Complaint Handling
SLA Management
Customer Experience