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Manager Quality
Genisys Group
Bengaluru / Bangalore
Not Disclosed
10 - 12 Years
Full Time - Permanent
Views:101
Applicants:0
Posted on 24 Jul, 2025
In Office
Job Description | Responsibilities
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Lead QA function aligned to client/internal standards
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Improve agent performance via RCA & CAPA
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Implement controls to reduce errors & risks
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Manage ISO audits & ensure compliance
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Track key metrics: CSAT, FCR, Accuracy
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Mentor QA team; drive performance
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Align with Ops, Training & Clients on SOW
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma
- Job Role - Quality Lead / Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
- Open To Hire - Other Industry
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Manager Quality
Quality Assurance
Compliance
RCA
CAPA
ISO 9001
CSAT
FCR
