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Manager – Customer Experience
Conduent
Bengaluru / Bangalore
Not Disclosed
3 - 5 Years
Full Time - Permanent
Views:10
Applicants:4
Posted on 18 Aug, 2026
In Office
Job Description | Responsibilities
- Lead customer experience operations and teams to deliver high-quality customer service.
- Monitor customer feedback, satisfaction scores, and service performance to identify improvement areas.
- Develop and implement strategies to improve customer engagement, retention, and loyalty.
- Manage escalations and collaborate with cross-functional teams to resolve customer issues.
- Track CX KPIs and drive process improvements aligned with business objectives.
Overview
- Industry - STRATEGY / MANAGEMENT CONSULTING FIRMS
- Job Role - Manager – Customer Experience
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Experience
Customer Service
Team Leadership
Customer Retention
Customer Engagement
Escalation Management
CX Strategy
KPI Management
Process Improvement