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Lead Technical Support Engineer
Tanla Platforms Limited
Gurgaon / Gurugram
Not Disclosed
0 - 5 Years
Full Time - Permanent
Views:255
Applicants:4
Posted on 5 Jun, 2025
In Office
Job Description | Responsibilities
- Provide support to internal / external customers while adhering to the set SLA parameters.
- Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
- Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
- Collaborate / coordinate with backend teams
Overview
- Industry - IT - Software / Product Development
- Functional Area - IT Software Programming / Analysis / Quality / Testing / Training
- Job Role - Other IT Software Programming / Analysis / Quality / Testing / Training
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Lead Technical Support Engineer
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Time Management Ticket management
