Junior Executive - Customer Support

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identifying customer needs and helping customers use specific features.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.

Overview

• Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - CUSTOMER SERVICE, Customer Care Executive / Associate - Non Voice / Web, Other Customer Service
• Employment type - Full Time - Fixed Term Employment
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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