Back to Jobs
IVR/IVA Platform & Migration Specialist
Cynet Systems
Rosemead | CA
Not Disclosed
3 - 5 Years
Full Time - On Contract
Views:5
Applicants:1
Posted on 19 Aug, 2026
Hybrid
Job Description | Responsibilities
- Lead discovery, platform assessment, configuration analysis, and migration planning for IVR/IVA systems.
- Design telephony, call-routing, voice flows, and integrations across contact-center platforms.
- Coordinate migration activities, testing, cutover, troubleshooting, and post-migration support.
- Work with business, telecom, engineering, and vendor teams to ensure seamless platform transition.
- Monitor system performance and resolve issues to improve customer experience and platform reliability.
Overview
- Industry - IT - INFORMATION TECHNOLOGY
- Job Role - IVR/IVA Platform & Migration Specialist
- Employment type - Full Time - On Contract
- Work Mode - Hybrid
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
IVR
IVA
Contact Center
Telephony
Platform Migration
Call Routing
Voice Technology
System Integration
Migration Planning