IT Team Lead

1. Supervise day-to-day help desk operations and team performance

2. Ensure timely resolution of tickets, calls, and escalations

3. Monitor and report service metrics (SLA, ASA, etc.) regularly

4. Handle team rosters, SOP updates, and vendor coordination

5. Identify training needs and technical challenges

6. Conduct hiring interviews for IT support roles

Overview

• Industry - IT - Consulting Services / Advisory Services
• Functional Area - IT Software Programming / Analysis / Quality / Testing / Training
• Job Role - Team Lead / Tech Lead
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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