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Posted on 3 Oct, 2026
In Office
Job Description | Responsibilities
- Respond to support requests received via email, phone, and virtual meetings.
- Troubleshoot, research, and resolve application-related issues.
- Log, track, and monitor incidents using ticketing systems such as Jira and Salesforce Helpdesk.
- Ensure incidents are assigned the appropriate priority, category, and impact.
- Validate reported issues, identify root causes, and reproduce system defects.
- Escalate complex issues to the appropriate technical teams and track them through resolution.
Overview
- Industry - IT - Software / Product Development
- Job Role - IT Support Specialist
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Salesforce
Application Support
CRM
Incident Management
User Support
Troubleshooting
Salesforce Administration
Service Cloud
Data Management
SOQL
User Access Management
SLA
System Testing
