IT Problem Manager

1. Lead and manage IT Problem Management processes aligned with ITIL best practices

2. Perform root cause analysis and implement permanent fixes

3. Collaborate with incident, service, and technical teams to minimize disruptions

4. Maintain and update the Known Error Database (KEDB)

5. Monitor performance, prepare reports, and present to senior leadership

Overview

• Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
• Functional Area - IT Software Programming / Analysis / Quality / Testing / Training
• Job Role - Other IT Software Programming / Analysis / Quality / Testing / Training
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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