Back to Jobs
Head of Customer Success
iamneo - An NIIT Venture
Bengaluru / Bangalore
Not Disclosed
10 - 13 Years
Full Time - Permanent
Views:78
Applicants:1
Posted on 7 Aug, 2025
Hybrid
Job Description | Responsibilities
-
Scale CSM/Support teams
-
Drive retention, upsell, NPS
-
Build journeys, onboarding (HubSpot, Gainsight)
-
Align with ?20 Cr+ ARR goals
-
Launch VoC, reduce churn
-
Experience in B2B SaaS (EdTech preferred)
-
Strong in CS tools, data, dashboards
Overview
- Industry - IT - Software / Product Development
- Functional Area - C Level / Top Management / Director
- Job Role - Vice President / GM - Customer Service
- Employment type - Full Time - Permanent
- Work Mode - Hybrid
- Open To Hire - Other Industry
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Head of Customer Success
Retention
Upsell
NPS
Onboarding
Playbooks
VoC
Churn Reduction