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Posted on 7 Aug, 2025
In Office
Job Description | Responsibilities
- Lead Quality for multiple BPO programs
- Manage voice and non-voice (email/chat) processes
- Drive transitions,ramp-ups and qualify framework setups
- Present in high-level client meetings
- Use Excel and PowerPoint for reporting
- Hold Sex Sigma/COPC/TTT certifications
- Ensure compliance with ISO/COPC frameworks
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma, IT Software Maintenance / Operations / Support Services, ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - Quality - Head, Other ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Quality Leadership
Process Transition
Voice and Non Voice Operations
AM - Quality - Lean / Six Sigma
COPC
Client Presentations
