Functional Area -
Media / PR, Public Relations / Corporate Communications, Administration / Facility Management / Office Operations, Hospitality / Hotel / Restaurant / Bar / Night Clubs
Job Role -
FRONT DESK / CUSTOMER CARE
Employment type -
Full Time - Permanent
Work Mode - In Office
Job Description | Role and Responsibilities
Ensure adherence to brand standards, SOPs, and service quality benchmarks.
Supervise staff (blue & white collar) and coordinate across operational departments.
Manage guest check-ins/outs, handle inquiries, and resolve escalations and grievances.
Coordinate with internal departments to troubleshoot and resolve operational issues.