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Posted on 30 Jun, 2026
In Office
Job Description | Responsibilities
- Develop and maintain interactive dashboards and reports using Tableau for CX and operational performance
- Analyze contact center and back-office data (AHT, FCR, CSAT, NPS, SLA, productivity) to identify trends and improvement opportunities
- Partner with operations, WFM, QA, and clients to gather reporting requirements and deliver insights
- Translate business questions into data visualizations and actionable recommendations
Overview
- Industry - IT - Consulting Services / Advisory Services
- Job Role - Analytics Manager, Data Analyst, Head / VP / GM - Analytics & BI
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Dashboard Development
DOMO
Sigma
SQL
Python
Data QA
Business Intelligence
