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CX Business Analyst Consultant
Horizontal Talent
Minneapolis, USA, United States of America
Not Disclosed
0 - 5 Years
Full Time - On Contract
Views:189
Applicants:32
Posted on 31 Dec, 2024
Remote
Job Description | Responsibilities
- Creating and updating Journey Maps
- Reviewing data analytics specific to Voice of the Customer (Surveys) and NPS
- Making recommendations for improvements and identifying root cause issues of pain points within journeys
- Learning the Glassbox technology to transcribe calls and offer recommendations
Overview
- Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
- Functional Area - Data Analytics & Business Intelligence / Statistics
- Job Role - Business Analyst
- Employment type - Full Time - On Contract
- Work Mode - Remote
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
IT project management
Agile
Google Suite
Business Analyst
business analysis
