Customer Support Representative

• Manage US/UK inbound/outbound calls, emails, chats

• Use Zendesk or similar CRM for accurate documentation

• Resolve customer issues, meet KPIs (CSAT, response time)

• Communicate clearly, collaborate on complex cases

• Follow SLA and quality standards

• Continuous learning & process improvement

• Bachelor’s degree required

• US/UK voice support Exp.

Overview

• Industry - PUBLISHING & PRINTING - Books, Magazines & Newspapers Publishing
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Customer Support - Executive
• Employment type - Full Time - Permanent
• Work Mode - In Office
• Open To Hire - Other Industry

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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