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Customer Support Member Services
fusionSpan
Rockville, USA, United States of America
Not Disclosed
3 - 5 Years
Full Time - Permanent
Views:162
Applicants:3
Posted on 10 Dec, 2024
In Office
Job Description | Responsibilities
- Provide Tier I-II support by answering inbound calls and emails from members and state staff, actively listening to their needs, and identifying appropriate solutions.
- Troubleshoot and resolve member/state staff service issues, triage escalating complex cases
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Operations Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
excellent comunicatin
bpo
voice process
international voice
Customer Service
Customer Support
