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Customer Support Lead
FINVASIA
Mohali | Ludhiana | Panchkula | Chandigarh
Not Disclosed
7 - 12 Years
Full Time - Permanent
Views:8
Applicants:0
Posted on 26 Jun, 2026
In Office
Job Description | Responsibilities
- Lead and mentor customer support teams while managing KPIs, SLAs, and performance.
- Oversee customer support operations, escalations, and issue resolution across multiple channels.
- Optimize support workflows, SOPs, and knowledge base documentation.
- Collaborate with product, engineering, compliance, and operations teams.
- Ensure KYC/AML compliance, fraud prevention, and risk management.
- Analyze support metrics to enhance customer experience and operational efficiency.
Overview
- Industry - Banking / Financial Services
- Job Role - Customer Support - Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Lead - Service Quality
Operation Management
Customer Relation / Customer Relationship
Lead Generation
Customer Handling
Issue Resolution
Access Controls
Inbound
