Customer Support Executive - Chat Process

• Resolve customer queries via chat and email

• Draft clear, professional responses

• Use AI tools (e.g., ChatGPT) for efficiency

• Coordinate with internal team for solutions

• Track complaints and ensure closure

• Suggest process improvements

• CRM and Microsoft Office proficiency preferred

• Maintain high customer satisfaction

• Strong written Hindi&English

Overview

• Industry - E-COMMERCE / MOBILE COMMERCE - Online Market Place / Online Shops / Mobile Apps
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Customer Support - Executive
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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